Return Shuttle Service to Whakapapa Ski Area 


Schedule 


Departures National Park Village Park N Ride or Accommodation close to.

*(Whakapapa Village we only pick up those staying at accommodation in the village please check with provider before booking)


Times of departure 800am, 830am, 900am, 930am, 10am, 1030am, 11am, 130am, 1230pm, 130pm and 330pm 

*Departure times from accommodation may vary

Regular Return times from Whakapapa Ski Area hourly through to day to 415pm with a possible extra service at 330pm and 230pm on busy days.(Return times are requested to help us plan, you may change them on request provided space is available)  

*All times dependent on commercial viability, vehicle availability, road and weather conditions which may change times. For on the day bookings driver focus on the road not the phone.  

*Selected times maybe changed due to availability.


Contact ruapehushuttle@gmail.com for further details.


***Our Covid Safe Policy - All Passengers including Children no matter what age are to wear facemasks correctly without exception while travelling inside our vehicles, Please do not travel if you are feeling unwell***

Masks available at $2 per mask from the driver.


About our Service


We have been driving on the Ski Access Road of Whakapapa for nearly 20 years so you know you in safe hands.  All our vehicles have seatbelts fitted.


*We are unable to carry infants under 3 or any child that is not wearing a facemask or unable to be seated with a seat restraint. 

*Minimum number of passengers is required to run the service please call in advance to check. 

*Cancellation fees apply to all cancelled bookings when pre paid. 

*Free transfer of booking to another day should weather affect your reservation. 

*Carrying of skis and snowboards is limited due to the Alpine Safety Code.


No Mask No Ride No Arguments or Refunds


How To Book

  • Select number of passengers, location of pick up and destination, you will also be asked to indicate one way or return with us. 
  • Select the time of departure (departure times on service maybe delayed due to Alpine Road Conditions beyond our control).
  • 2nd page Additional extras maybe indicated before the Return time to be selected.
  • Return times - Please select a preferred return time priority will be given to those passengers booked at that time.  Earlier or later return times subject to space availability.   Please note return times must be for the same date.  
  • Note:- If a return time is unable to be booked that means the shuttle at that time is FULL.  Please do not book a return time earlier than the departure time.  We take no responsibility to provide a seat in that situation due to user error.
  • In the event of you missing a departure time we reserve the right to transfer you to a later shuttle with availability or another operator at additional cost.  No refunds for missed shuttles.
  • Please note on busy days space is limited we appreciate you being ready 10 minutes prior to the scheduled times.  Running late from first run disrupts everyone's day and we reserve the right to place you on a later shuttle should you not be ready at the allotted time.   Pick ups from accommodation maybe earlier or few minutes later than booked times.  Please speak to the driver on the day for clarification and any changes permitted.  
  • NOTE:- Payment may not show up on booking straight away until booking is confirmed.
  • Payment accepted via Bank Deposit if you call us direct on 02041114648
  • Due to compliance with the Alpine Code we do not have provisions for child seats for infants and space is also limited to the number of skis and snowboards we can carry.  Please call in advance if you have questions in regards this.


Our one way service is for those seeking other arrangements for the return journey or flexibility for separate booking schedule.


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Location

Park N Ride, National Park Village Ruapehu

Get Directions

Terms and Conditions

Passengers are required to wear a face covering to protect our drivers and other passengers. No Mask No Ride or Refund We are unable to carry infants or any child that is not wearing a facemask or unable to be seated with a seat restraint. Ruapehu Scenic Shuttles reserves the right to alter or cancel pick up or return times from those requested on booking subject to availability of vehicles and drivers. We are not responsible for any cost you incur via errors made in booking or not following booking instructions or for booking and merchant fees from 3rd parties in the event of cancellation by either party. Passengers who miss the pre arranged time will be liable for any costs incurred by the operator which include no refund or transfer. Please note to be ready 10 minutes before allotted time No shows no refunds. If there are no seats available on a later shuttle an additional fee of $100 may be charged to provide another vehicle or late service. Passengers may join an earlier shuttle only if seating is available. Schedules are subject to weather, Road Conditions for safety or other circumstances beyond our control. Return times are preferred times when booked on the return service and may be changed by the driver/operator or if contact is made with the driver by the passenger within a reasonable time. Sticking to your return time means less stress for you and a seat on the bus. One way shuttles have no return seat guarantee unless booked. Ski Area closure - Request for refund or transfer must be made via email within 3 days of operator cancellation or will be transferred to another date. Late bookings with less than 1day prior or on the day notice are non refundable but maybe transferred. The Ski area being closed is defined by Ruapehu Alpine Lifts opening with no facilities. If the Ski area closes after the transport has occurred there is no refund . Exception If the journey to the ski area is interrupted a partial refund may be applied. Bookings that are transferred to another date during 2022 operational ski season or transferred/credited to another person or service within 6 months. All refunds are at the discretion of the supplier of the purchase price less fees and not limited to our standard Terms and conditions. Carrying of infants will not be permitted where a seat is shared. We reserve the right to refuse carriage should we not be informed of an infant prior to booking and no appropriate restraint available. No refunds will be given to any person who fails to adhere to safety instructions. We operate to an Alpine Safety Code and compliance to NZTA rules and regulations. No person shall force the operator or driver to breach those safety rules.

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