Ruapehu Scenic Shuttles shuttle services for the Ruapehu and Tongariro region

Our backyard is the Tongariro National Park where we have been living and working for over 15 years.

In 2017 we established Ruapehu Scenic Shuttles our core principle is to provide safe affordably shuttle transport in the region with our small Bus and comfortable van services all fitted with seatbelts.   Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.

We are not solely focused on just Ski transport or the Tongariro Alpine Crossing our location makes us the perfect base for the 42 Traverse Mountain Bike track or Mountains to Sea options.  Need a ride to the Airport or between towns we can cater for this as well.

Terms and Conditions

Terms And Conditions We are committed to ensuring the health and safety of all our staff, customers and passengers. By agreeing to these terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published by Ruapehu Scenic Shuttles or its partners. Cancellation and Refund Policy Bookings requesting cancellation must be notified at least 48 hours before the scheduled date/time of transport Notice less than 48 hrs and before 24 hrs notice will incur a 50% refund. Notice less than 24 hrs will forfeit any refund. Up to 20% cancellation fee maybe applied to cover administration and unrecoverable costs incurred by us. Unforeseen circumstances out of our control may affect bookings to be cancelled i.e. a natural disaster, weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, list of some but not to be exhausted, bookings affected will be notified and informed. Arrangements can be made for change of dates or a full refund is applicable. Note: All refunds will be less booking and admin fee of $5 minimum. Clients are strongly advised to have Travel Insurance cover for any unforeseen circumstances that may prevent travel. The operator is not liable to cover any costs as a result of personal injury or circumstances preventing the activity from being carried out. These terms and conditions are not exhaustive and also include and may be over written by any product specific terms and conditions. Terms and Conditions (bookings and cancellations) 1. Bookings are acceptable upon client/s details provided for booking requirements correspondence either by email, telephone, messenger, or in person. More notice the better for essential bookings to be confirmed available for your convenience. Booking minimum value may apply. (At Managements discretion). A minimum transit charge may apply. Clients maybe requested to contact before online booking failure to do so may result in cancellation of booking without refund. Public Holidays are excluded from any special pricing from 3rd party agents. 2. Direct Credit, Credit Card via STRIPE, Voucher & Cash are acceptable methods of payments welcomed. 3. All direct pre-bookings require credit card details to be held for booking security. Only charged as agreed accordingly with the client to complete the booking of service including if/any refunds, cancellations or fees. Therefore no further correspondence will be deemed necessary. 4. Large group bookings can be arranged with prior notice with payment details required. (At Managements discretion). Changes to bookings may attract an admin fee or other costs. 5. Third party bookings are confirmed only with Management approval where is requiring invoice processing and/or is commissionable. Business details are required. Promotional deals and special pricing not available on public Holidays. 6. Either party may terminate an agreed document both signed upon providing at least 30 days of written notice. 7. Credit Card or Foreign Currency payments made through STRIPE are subject to STRIPE terms & conditions. Fees may be applicable and non refundable. 8. Once the client has started their confirmed booking and if change of mind during this booking time will forfeit any refund; this also includes using any other operator than us booked with or reducing numbers on a group booking. Weather permitting not applicable. 9. Travel times are estimated only and set for your Convenience, Enjoyment and Safety First. A late fee may be applied to anyone disrupting the sceheduled departure of any service. Together preventing further travel delays, woes & worries. 10. Pick-ups & Departure times can be strict. Clients ‘please’ be ready 15 minutes before departure from pick-up destination or as prior arranged with Management - PLEASE be waiting outside road front. Together preventing to avoid further travel delays. 11. If there are major delays informed notification will be provided or MUST BE GIVEN. Contact details are relevant. 12. Part bookings cannot be transferred to another day. (Or at Managements discretion). an admin fee of $25 maybe applied. 13. Unforeseen circumstances out of our control (Force Majuere) may affect bookings to be cancelled or delayed i.e.; a natural disaster; weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, list of some but not to be exhausted, therefore bookings cannot be guaranteed. 14. Regular ’No Shows’ will not be tolerated and you may be refused any future service with us the Operator. 15. Children 13 years & under must be accompanied with an adult (without an adult, please ask management for arrangements). Age restriction is for awareness and safety first. 16. Any Departure from a place of pick up, or otherwise ‘stated’ at the time of the booking please inform us the Operator for booking confirmation prior. Any Vehicle Parking is at the owners’ full responsibility. No further liability is to the Operator. Travellers’ insurance is recommended. 17. Operator’s adhere to the New Zealand Transport Association with the *Operator License Rules and Work Place Safety guidelines. Your safety first. We are environmentally friendly in support of the “Tiaki Promise” where recycling is practical, and vehicle maintenance and fuel conscience for efficiency and environmental awareness for preservation. 18. All Terms and Conditions are subject to change and be updated at any one time without notice. Online is current and applicable. 20. All Pricing are subject to change and be updated at any one time without notice. Agent booking fees’ may be applicable. e.g. Increases to fuel pricing etc 21. If any medical concerns please seek advice from a legal Practitioner before attempting any ‘outdoor’ activities. Outdoor activities of participation are at your own risk and therefore no further liability will be made towards the Operator. 22. Changes to Bookings! Changes are at the discretion of the operator dependent on the change a further fee may be applied. 23. All bookings apply to the Terms’ set by the Operator. Please contact us the Operator if you have any further concerns.

Privacy Policy

Privacy Policy Ruapehu Scenic Shuttles is committed to protecting your privacy. We use the information you provide to secure your Ruapehu Scenic Shuttles reservation. At some point in the future, we may use the information we collect to occasionally notify you about functionality changes to the website, new services, and special offers we think you will find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list. Ruapehu Scenic Shuttles does not sell, trade, share or rent your personal information to others. Data Security Policy Credit Card Payments are securely processed by stripe.