Ruapehu Scenic Shuttles shuttle services for the Ruapehu and Tongariro region

Our backyard is the Tongariro National Park where we have been living and working for over 15 years.

In 2017 we established Ruapehu Scenic Shuttles our core principle is to provide safe affordably shuttle transport in the region with our small Bus and comfortable van services all fitted with seatbelts.   Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.

We are not solely focused on just Ski transport or the Tongariro Alpine Crossing our location makes us the perfect base for the 42 Traverse Mountain Bike track or Mountains to Sea options.  Need a ride to the Airport or between towns we can cater for this as well.

Terms and Conditions

**Terms and Conditions** By making a booking with us, you agree to the following Terms and Conditions: ### 1. Cancellation Policy * Cancellations made less than 24 hours before departure are non-refundable. Cancellations made more than 24 hours before departure will receive a refund less any administration and booking fees. * No refund will be provided for passengers who fail to attend their scheduled departure ("no-shows"). ### 2. Preparedness and Refusal of Transportation * Passengers are responsible for ensuring they are adequately prepared for their intended journey. * We reserve the right to refuse transportation to any passenger who, in our reasonable opinion, is not suitably equipped or prepared for the activity. In such cases, no refund will be provided. ### 3. Change of Mind * If you present yourself for transport but choose not to undertake the activity or journey at the scheduled departure time, no refund will be provided. ### 4. Additional Charges * If you book a one-way transport service and subsequently request a return pick-up, additional charges will apply. * A minimum fee of $200 or $50.00 per person will apply if you choose to turn back or require transport assistance after commencing the Tongariro Alpine Crossing. ### 5. Age Requirements * Transport for the Tongariro Alpine Crossing is available only to passengers aged 8 years and older. * If your intended destination is outside the Tongariro region, please contact us directly to discuss available transport options. ### 6. Safety and Weather Conditions * Passenger safety is our highest priority. * If we cancel a service due to adverse weather, track conditions, safety concerns, or other circumstances beyond our control, you may choose to: * Transfer your booking to another available date; or * Receive a full refund, excluding any non-refundable booking fees or third-party processing fees. ### 7. Image and Media Usage * Photographs or videos taken during the course of our operations may be used for marketing, promotional, and social media purposes. * If you do not wish for your image to be used, please notify us before departure. ### 8. Passenger Conduct * Passengers must behave in a respectful manner towards staff and fellow passengers. * Any passenger whose behaviour negatively impacts the safety, comfort, or enjoyment of others may be removed from the service without refund. ### 9. Driver's Authority * Our drivers have the authority to make decisions relating to passenger safety, conduct, and transport operations. * A driver's decision to refuse or terminate transport is final. No refund will be provided in such circumstances. ### 10. Pricing Adjustments * For bookings made more than one month in advance, prices may be subject to adjustment due to significant increases in operating costs, including fuel, regulatory fees, concession charges, or other unavoidable expenses. * Where a price adjustment is required, customers will be notified in advance and may either: * Pay the additional amount; or * Cancel their booking and receive a refund of monies paid, less any booking or processing fees. ### 11. Minimum Passenger Numbers * Some departures are subject to minimum passenger numbers being met. * If insufficient bookings are received for a scheduled departure, we reserve the right to: * Transfer passengers to an alternative departure time operated by us; * Arrange transport with another operator where available; or * Cancel the service and provide a full refund of monies paid, less any non-refundable booking or processing fees. * Where possible, passengers will be notified of any changes as soon as practicable. * We are not liable for any additional costs incurred as a result of timetable changes or cancellations due to insufficient passenger numbers. ### 12. Track Closures and Regulatory Requirements * We reserve the right to alter departure times, refuse transport, or cancel services where required by the Department of Conservation, emergency services, road authorities, weather warnings, volcanic activity alerts, or other regulatory requirements. * No compensation will be payable for disruptions caused by events outside our reasonable control. * Refunds, where applicable, will be provided in accordance with these Terms and Conditions. ### Acceptance of Terms By completing a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to ensure a safe, efficient, and enjoyable experience for all passengers.

Privacy Policy

Privacy Policy Ruapehu Scenic Shuttles is committed to protecting your privacy. We use the information you provide to secure your Ruapehu Scenic Shuttles reservation. At some point in the future, we may use the information we collect to occasionally notify you about functionality changes to the website, new services, and special offers we think you will find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list. Ruapehu Scenic Shuttles does not sell, trade, share or rent your personal information to others. Data Security Policy Credit Card Payments are securely processed by stripe.