About Ruapehu Scenic Shuttles

Ruapehu Scenic Shuttles shuttle services for the Ruapehu and Tongariro region

We are a locally owned family run shuttle operator situated in the township of Owhango nestled between Taumarunui and National Park Village.     Our backyard is the Tongariro National Park where we have been living and working for over 15 years.

In 2017 we established Ruapehu Scenic Shuttles our core principle is to provide safe affordably shuttle transport in the region with our small Bus and comfortable van services all fitted with seatbelts.   Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.

We are not solely focused on just Ski transport or the Tongariro Alpine Crossing our location makes us the perfect base for the 42 Traverse Mountain Bike track or Mountains to Sea options.  Need a ride to the Airport or between towns we can cater for this as well.

Office Address

CMB 9 Owhango 3990
New Zealand


Call +642041114648

Terms and Conditions

Terms And Conditions By agreeing to these terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published by Ruapehu Scenic Shuttles. Cancellations and Refunds All cancellations must be made in writing and sent to ruapehushuttle@gmail.com These cancellation fees are not negotiable, therefore we strongly recommend that you purchase insurance. Cancellation Policy If a cancellation is made by the client less than 24 hours before departure date or on the day of departure 100% of the total booking fee will be lost. Within 72 hours of booking 50% refund on the value of the booking. Cancellations prior to 72 hours less 20% of the value of the booking. Note:-Booking and credit card fees charged by RezdyPay gateway payments are non refundable under any circumstance. Exclusions; Booking conditions may allow option of payment of non refundable deposit or deferred payment option. All cancellations incur a minimum administration fee of 20% of the booking excluding Third party booking fees and payment fees which are not refundable. Clients may transfer to another date with 72 hours notice to the supplier without incurring any charges. Unless due to unforeseen circumstances where operator discretion may apply. All refund requests must be in writing to ruapehushuttle@gmail.com Refund policy we reserve the right to cancel any activity at any time due to conditions that would make the activity unsafe. If we cancel, clients will be refunded the purchase price or credit transfer to another date. Note 3rd party booking fees where applied are non refundable. Bookings made with less than 24 hours notice are non refundable but maybe transferred to another date. Requests for refunds after cancellation by the operator must be received within 72 hours. No refund will be given to any client who fails to turn up for a confirmed booking or has mislead the operator. Pick-ups & Departure times can be strict. Customers are to be ready 10 minutes before departure from pick-up destination or as prior arranged with Management preventing further travel delays to other clients. The operator reserves the right to alter pick up times at short notice if the operator is delayed. The operator shall not be liable for any additional costs that may apply from missed or delayed departures. Customers maybe liable for additional costs incurred due to delay. All refunds will be made to the same credit card used for the booking. Transfers of bookings are valid for the operational season only to a maximum of 6 months. Vouchers are transferable to another person or service we provide within 6 months. We reserves the right to alter, amend or cancel any trip should weather or any other circumstances necessitate this. Bookings that are not paid in full are not confirmed bookings until payment is received and the operator is under no obligation to complete the booking. Pricing will be guaranteed for 1 month only due to rising fuel prices affecting operational costs. Covid 19 - Due to constant vigilance Ruapehu Scenic Shuttles and its operators reserves the right to cancel or refuse boarding on its shuttles should any person exhibit cold or flu symptoms. Wearing of a face covering is required in accordance with current government recommendations. We reserve the right to exceed those standards should its driver feel that it is required. We reserve the right to cancel to protect our drivers and other clients should any part of the Country raises an alert level. Cancellations if paid in advance due to a lockdown preventing travel may be transferred to another date or refunded less 20% ( 3rd party booking fees & credit card fees are non refundable) Front seat Passengers are not permitted during raised Covid Alert level unless with driver consent. User Error Customers are responsible for providing accurate information at the time of their booking. When providing information, the customer agrees that the information will be accurate. We are not responsible for errors made by customers while using the service, its official websites, email or mobile text or manipulation of bookings to client advantage. Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance. Confirmation emails may not be sent if booking is made on the same day. The client is advised to call to confirm booking. Cancellations due to user error will incur a minimum $20 admin fee plus non refundable booking fees attached to the order. Travel Insurance Cancellation fees are not negotiable; therefore we strongly recommend that you purchase travel insurance. Mountain Bike Transport, Ski Equipment Transport We will endeavour to always take the necessary precautions to transport your bicycle or ski gear in a safe manner to minimise possible damage. We recommend that the customer takes out insurance to cover any loss or damage to his/her ski equipment/bicycle and agrees that we will not be held liable for any damage or loss. Seatbelts are provided for customer safety. We require customers to wear seatbelts while traveling inside our vehicles. It is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Infants will be assigned a seat it is the responsibility of the care person to ensure the child is properly restrained. Vehicle capacity:- Ruapehu Scenic Shuttles fleet consists of 2 x vans that can accommodate 8 passengers, and 1 x 22-seater bus. Seat capacity is limited to seats with working safety belts. New Zealand laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations. Inherent Risk and Safety The customer accepts that cycling, Hiking and Sking and associated activities have inherent risks, and can be dangerous. The customer understands that these risks include (but are not limited to): illness, navigational difficulties, rough riding conditions, poor weather, and collisions, all of which may occur in very isolated conditions with no cell phone reception. The Customer accepts all responsibility and liability for ensuring their own safety. The operator reserve the right to withdraw any person who we believe is likely to endanger themselves or others. Customer Liability To the extent permitted by law, the customer hereby release, waive, discharge, hold blameless and indemnify the operator and all persons, entities, operators and contractors connected to the operator from any and all liability for death, disability, personal injury (including mental injury), property damage, property theft, loss of personal equipment and all other foreseeable risks, claims or actions of any kind (including negligence) whatever and however occurring may arise, at any time, from or in connection with, directly or indirectly, as a consequence of the customer carrying out the activities detailed in their itinerary. The customer will provide their own travel insurance to cover their expenses in cases of unforeseen circumstances. The customer must provide any medical details that may adversely affect their participation (e.g. pregnancy, chronic conditions, asthma) at the time of the booking. Product specific conditions may also apply. Please contact us with any questions over our Terms and Conditions.

Privacy Policy

Privacy Policy Ruapehu Scenic Shuttles is committed to protecting your privacy. We use the information you provide to secure your Ruapehu Scenic Shuttles reservation. At some point in the future, we may use the information we collect to occasionally notify you about functionality changes to the website, new services, and special offers we think you will find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list. Ruapehu Scenic Shuttles does not sell, trade, share or rent your personal information to others. Data Security Policy Credit Card Payments are securely processed by stripe.

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