About Ruapehu Scenic Shuttles
Ruapehu Scenic Shuttles shuttle services for the Ruapehu and Tongariro region
Our backyard is the Tongariro National Park where we have been living and working for over 15 years.
In 2017 we established Ruapehu Scenic Shuttles our core principle is to provide safe affordably shuttle transport in the region with our small Bus and comfortable van services all fitted with seatbelts. Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.
We are not solely focused on just Ski transport or the Tongariro Alpine Crossing our location makes us the perfect base for the 42 Traverse Mountain Bike track or Mountains to Sea options. Need a ride to the Airport or between towns we can cater for this as well.
Terms and Conditions
Terms And Conditions We are committed to ensuring the health and safety of all our staff, customers and passengers. Please note: Face Masks can be requested to be worn without exception by ALL Passengers including Children while in transit with our services. No exceptions for our compliance with the Health and Safety at Work Act 2015 (HSWA). By agreeing to these terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published by Ruapehu Scenic Shuttles or its partners. Terms & Conditions (bookings & cancellations) 1. Bookings are acceptable upon client/s details provided for booking requirements correspondence either by email, telephone, messenger, or in person. More notice the better for essential bookings to be confirmed available for your convenience. Booking minimum value may apply. (At Managements discretion). A minimum transit charge may apply. Clients maybe requested to contact before online booking failure to do so may result in cancellation of booking without refund. 2. Direct Credit, Credit Card via STRIPE, Voucher & Cash are acceptable methods of payments welcomed. 3. All direct pre-bookings require credit card details to be held for booking security. Only charged as agreed accordingly with the client to complete the booking of service including if/any refunds, cancellations or fees. Therefore no further correspondence will be deemed necessary. 4. Large group bookings can be arranged with prior notice with payment details required. (At Managements discretion). Changes to bookings may attract an admin fee or other costs. 5. Third party bookings are confirmed only with Management approval where is requiring invoice processing and/or is commissionable. Business details are required. 6. Either party may terminate an agreed document both signed upon providing at least 30 days of written notice. 7. Credit Card or Foreign Currency payments made through STRIPE are subject to STRIPE terms & conditions. Fees may be applicable and non refundable. 8. Once the client has started their confirmed booking and if change of mind during this booking time will forfeit any refund; this also includes using any other operator than us booked with or reducing numbers on a group booking. Weather permitting not applicable. 9. Travel times are estimated only and set for your Convenience, Enjoyment and Safety First. A late fee may be applied to anyone disrupting the sceheduled departure of any service. Together preventing further travel delays, woes & worries. 10. Pick-ups & Departure times can be strict. Clients ‘please’ be ready 15 minutes before departure from pick-up destination or as prior arranged with Management - PLEASE be waiting outside road front. Together preventing to avoid further travel delays. 11. If there are major delays informed notification will be provided or MUST BE GIVEN. Contact details are relevant. 12. Part bookings cannot be transferred to another day. (Or at Managements discretion). an admin fee of $25 maybe applied. 13. Unforeseen circumstances out of our control (Force Majuere) may affect bookings to be cancelled or delayed i.e.; a natural disaster; weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, list of some but not to be exhausted, therefore bookings cannot be guaranteed. 14. Regular ’No Shows’ will not be tolerated and you may be refused any future service with us the Operator. 15. Children 13 years & under must be accompanied with an adult (without an adult, please ask management for arrangements). Age restriction is for awareness and safety first. 16. Any Departure from a place of pick up, or otherwise ‘stated’ at the time of the booking please inform us the Operator for booking confirmation prior. Any Vehicle Parking is at the owners’ full responsibility. No further liability is to the Operator. Travellers’ insurance is recommended. 17. Operator’s adhere to the New Zealand Transport Association with the *Operator License Rules and Work Place Safety guidelines. Your safety first. We are environmentally friendly in support of the “Tiaki Promise” where recycling is practical, and vehicle maintenance and fuel conscience for efficiency and environmental awareness for preservation. 18. All Terms and Conditions are subject to change and be updated at any one time without notice. Online is current and applicable. 20. All Pricing are subject to change and be updated at any one time without notice. Agent booking fees’ may be applicable. e.g. Increases to fuel pricing etc 21. If any medical concerns please seek advice from a legal Practitioner before attempting any ‘outdoor’ activities. Outdoor activities of participation are at your own risk and therefore no further liability will be made towards the Operator. 22. Changes to Bookings! Changes are at the discretion of the operator dependent on the change a further fee may be applied. 23. All bookings apply to the Terms’ set by the Operator. Please contact us the Operator if you have any further concerns. Cancellations & Refunds 1. Bookings requesting cancellation must be received by the Operator within 2 full days of prior to departure or more with written notice (email, letter, text, messenger or phone). Notice of cancellation less than 2 full days and before 1 day notice will incur a 50% refund. Notice less than 1 day or on the day will forfeit any refunds. Third party booking or merchant fees are non refundable under any circumstance. Minimum 20% cancellation fee applies to all cancellations made by the client. Partial cancellations are not permitted. Where the operator cancels a late booking made less than 48 hours notice to departure a minimum $25 admin fee applies. Late bookings after 5pm the night prior or on the day are non refundable. Reservations/Bookings made with less than 48 hours notice maybe be transfered to another date at the operators discretion and availability. 2. Cancellations & refunds is applicable with prepaid bookings where credit card details held for security will be charged accordingly. Therefore no further correspondence will be necessary. 3. Once the client has started their booking and if change of mind during this booking time will forfeit any refund; this also includes using any other operator than us booked with. 4. Inquiries of bookings confirmed paying with STRIPE will be issued with correspondence through STRIPE via Email. 5. Credit Card or Foreign Currency payments through STRIPE are subject to STRIPE terms & conditions. Fee’s may be applicable. May be a surcharge cost where user pays regarding any cancellations or refunds. (Or at Managements discretion). 6. If a client has booked & prepaid and is then *refused transport, the client will forfeit any payment for any refund. 6a.If the client has circumnavigated booking procedure any refund may exclude any booking or credit card fees. 7. Unforeseen circumstances out of our control may affect bookings to be cancelled i.e.; a natural disaster; weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, commercial viability this list is of some but not to be exhaustive, bookings affected will be notified and informed. Arrangements can be made for change of dates or a refund maybe applicable less any unrecoverable booking and credit card fees paid by the operator as per any product additional terms and conditions. 8. Any cancellations made at the discretion of “the Operator” affecting any bookings, the client will be notified and informed of arrangements for a future date or a refund maybe applicable. 9. Clients are strongly advised to have Travel Insurance cover for any unforeseen circumstances that may prevent travel. The operator is not liable to cover any costs as a result of personal injury or circumstances preventing the activity from being carried out. 10. These terms and conditions are not exhaustive and also include and may be over written by any product specific terms and conditions.