About Scenic Shuttles

Scenic Shuttles shuttle services for the Ruapehu and Tongariro region

We are a locally owned family business situated in the township of Owhango nestled between Taumarunui and National Park Village.     Our backyard is the Tongariro National Park where we have been living and working for over 15 years.

In 2017 we established Ruapehu Scenic Shuttles later to become Scenic Shuttles our core business is to provide affordably shuttle transport in the region with our Bus and comfortable van services.   Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.





Office Address

CMB 9
Owhango Owhango 3990
New Zealand

Contact

Call +642041114648

Terms and Conditions

Ruapehu Scenic Shuttles Terms and Conditions Bookings All bookings need to be confirmed by either phone call, text or email 36 hours prior to departure so you can have the most up to date track and weather conditions and your pick up location and time will also be confirmed. Credit card details are required to secure your booking if booking by phone. Or you can book online. Cancellation Policy Being a weather dependent activity in an alpine environment on active volcanoes, we reserve the right to cancel at short notice if the conditions are unsafe to proceed. If we cancel, for safety reasons, we offer a full refund or an alternate date, your choice. If you cancel more than 24 hours out you will receive a refund less an administration fee of 30% or an alternate date. If you cancel within 24 hours you will be offered an alternate date but no refund. We do realise that stuff happens that is out of your control and we will endeavour to make things right, we deal with these situations on a case by case basis to the relevant legislation. Tongariro Alpine Crossing Shuttle Being a weather dependent activity in an alpine environment on active volcanoes, we reserve the right to cancel at short notice if the conditions are unsafe to proceed. If we cancel, for safety reasons, we offer a full refund less booking fee or an alternate date, your choice. If you cancel more than 24 hours out you will receive a refund less an administration fee of 30% or an alternate date. If you cancel within 24 hours you will be offered an alternate date but no refund. If you should book without checking the weather conditions within 24 hours of the preferred booking time no refund but an alternate date will be offered. If you are late we will wait no more than 5 minutes of a booking time we will not wait for you due to courtesy for other passengers . Please do not hold the shuttle up if we do leave no refund is applicable but we may offer you a later service at our discretion. However we may be running late due to traffic conditions and other circumstances. We do realise that stuff happens that is out of your control and we will endeavour to make things right, we deal with these situations on a case by case basis to the relevant legislation. Important! We have been instructed by the Department of Conservation and Iwi that ascending to the Summits of Ngauruhoe and Tongariro is culturally disrespectful. Please refrain from this. The bathing, washing, touching of water in the lakes, streams and springs is culturally disrespectful. Do not defecate or urinate anywhere other than in the toilets provided. It is illegal to fly drones or walk your dogs in the Tongariro National Park. The playing of music so other can hear is inappropriate As concessionaires we have a license to operate on Department of Conservation land. This carries a level of responsibility for your safety and a duty of care for you whilst on the Tongariro Alpine Crossing. This we do by providing you with the most current and up to date weather, track and volcanic activity available to us and by adhering to the weather protocols as determined by the TACTAG user group. This group is made up of organisations, concessionaires and individual stakeholders. Eg Police, Department of Conservation and Land Search and Rescue. The collective knowledge and experience of this group is vast and comprehensive. Ultimately, at the end of the day you are responsible for the decisions you make and it is your choice on how you want to use the information provided to you. Passengers who we feel are not suitably dressed for the conditions will be refused transport with no refund. It is your responsibility to dress for the Alpine conditions. Our personal philosophy is that the individual is responsible for their own safety. Be prepared for all conditions, and you will have a great time. We do not guarantee the weather.

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