About Ruapehu and Tongariro Mountain Explorers
Ruapehu Scenic Shuttles shuttle services for the Ruapehu and Tongariro region
We are a locally owned family run shuttle operator situated in the township of Owhango nestled between Taumarunui and National Park Village. Our backyard is the Tongariro National Park where we have been living and working for over 15 years.
In 2017 we established Ruapehu Scenic Shuttles later to become Scenic Shuttles our core principle is to provide affordably shuttle transport in the region with our Bus and comfortable van services. Providing experienced shuttle services to the Ski areas of Ruapehu in Winter and Tongariro Alpine Crossing in summer plus many other varied shuttle/charter options and scenic tours.
CMB 9 Owhango 3990
Terms and Conditions
Cancellations & Refunds 1. Bookings requesting cancellation must be received by Ruapehu Scenic Shuttles within 72 hrs or more before transport with written notice (email ) for refund minus 20% administration fee. Notice less than 72 hrs and before 24 hrs notice will incur a 50% refund unless specified in the product conditions. Notice less than 24 hrs will forfeit any refunds. (Whakapapa Ski Area Winter Transport, please see separate product conditions) 2. Cancellations & refunds are made back to the same credit/debit card used for payment refunds via stripe may take several days other methods of refund may attract an admin fee of 20% 3. Once the client has started their confirmed transport and if change of mind during this travel time will forfeit any refund; this also includes using any other transport operator that has not been arranged by booked us. 3a, Exclusions! Weather and unexpected closure of facility. At the discretion of the operator a refund (either part or full) or transfer to another date may be issued. 4. Credit Card or Foreign Currency payments through STRIPE are subject to STRIPE terms & conditions. Fee’s may be applicable. May be a surcharge cost where user pays regarding any cancellations or refunds. (Or at Managements discretion). 5. If a client has booked & prepaid and is then *refused transport, the client will forfeit any payment for any refund. (Due to covid 19 we reserve the right to refuse transport to anyone displaying cold or flu like symptoms or refuses to wear a mask/face covering the drivers decision is final) 6. Unforeseen circumstances out of our control may affect bookings to be cancelled i.e.; a natural disaster; weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, list of some but not to be exhausted, bookings affected will be notified and informed. Arrangements can be made for change of dates or a full refund maybe applicable. 8. Any cancellations made at the discretion of Ruapehu Scenic Shuttles affecting any bookings, the client will be notified and informed of arrangements for a future date or refund as applicable.