Return or One Way Shuttle Service to Whakapapa Ski Area

+Walking trails around Whakapapa Village

Seating preference on Booking for the Time you select!   No waiting in the queues at the end the day.  We like it stress free!


***Please call or email before booking 4 or less passengers with less than 24 hours notice***


Wearing of a face covering highly recommended as per current covid regulations. We have a high standard of expectation on this.

We require that passengers respect our decision and come prepared to wear a mask especially sitting in the front seat of our vehicles to wear a face covering without exception.   If you feel you dont want to respect this please do not book our shuttle service.



***Availability is limited for last minute booking on the day with restricted road conditions.  This may change from hour to hour.  Please call after 9am for updates.***

Schedule

Departures National Park Village Accommodation or Park N Ride (Whakapapa Village we only pick up those staying at accommodation in the village)

Hourly from 830am - 330pm  *Departure times from accommodation may vary.  

Weekends and during school Holidays 810am, 920am, 1030am and every 60 minutes after.


Regular Return times from Whakapapa Ski Area hourly through to day to 4pm with a possible extra service at 330pm and 230pm on busy days.(your return times stated in booking changes subject to availability)  Late returns after 4pm extra $25 per person.

 *All times dependent on vehicle availability, road and weather conditions and commercial viability.. No changes to return time permitted if space is limited.


Contact ruapehushuttle@gmail.com for further details.



How To Book

  • Select number of passengers, location of pick up and destination, you will also be asked to indicate one way or return with us. 
  • Select the time of departure (departure times on service maybe delayed due to Alpine Road Conditions beyond our control).
  • 2nd page Additional extras maybe indicated before the Return time to be selected.
  • Return times - Please select a preferred return time priority will be given to those passengers booked at that time.  Earlier or later return times subject to space availability.   Please note return times must be for the same date.
  • Note:- If a return time is unable to be booked that means the shuttle at that time is FULL.  Please do not book a return time earlier than the departure time.  We take no responsibility to provide a seat in that situation due to user error.
  • In the event of you missing a departure time we reserve the right to transfer you to a later shuttle with availability or another operator at additional cost.  No refunds for missed shuttles.
  • Please note on busy days space is limited we appreciate you being ready 10 minutes prior to the scheduled times.  Running late from first run disrupts everyone's day and we reserve the right to place you on a later shuttle should you not be ready at the allotted time.   Pick ups from accommodation maybe earlier or few minutes later than booked times.  Please speak to the driver on the day for clarification and any changes permitted.  


Our one way service is for those seeking other arrangements for the return journey or flexibility for separate booking schedule.


About our Service


We operate two 4wd vans and a 22 seater Toyota Coaster bus but may also use other vehicles and operators should demand and conditions dictate.   All of our vehicles are equipped with seat belts.

This gives us the flexibility except in extreme conditions of not having to chain up at Whakapapa Village.  After all that's what you pay for right?  smooth service!  We have been doing this for over 5 years unlike the other services.


Our services transfer you from National Park Village park n ride or accommodation locally all booking times are subject to change due to demand, road and weather conditions.


*Free Parking at the National Park Village Park n Ride you just pay for the shuttle

*Whakapapa Village has a 3 hour parking restriction within the village (we can only pick up those staying at accommodation)

*We are unable to carry any person who is unwilling to wear a face covering if directed.  Please read latest rules on this

https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/#who-does-not-need-to-wear-a-face-covering

*Private groups are vehicle specific and are not discounted these need to be booked separately.  Due to the heavy demand on our services a weekends this may not be possible to delay or alter the arranged times at last minute.

*Infants will be classed as seat occupants that may not exceed our vehicle capacity, child seats are the responsibility of the parent or caregiver.

*Minimum number of passengers is required to run the service please call in advance to check

*Cancellation fees apply to all cancelled bookings except due to ski area closure.

*In the event of ski area being closed  or we are unable to transport you we will offer a transfer to another date or refund.*conditions apply

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Location

Park N Ride, National Park Village Ruapehu

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Terms and Conditions

Passengers are encouraged and required to wear a face covering to protect our drivers and other passengers. We require any passenger sitting in the front seat of our vehicles to wear a face covering without exception. Driver has the right to refuse transport for non compliance with the drivers requests. ***Any passenger from where Covid Alert Level 2 is applied must wear a face covering*** facemasks are available from the driver at cost to supply. Passengers will not be permitted to board without a face covering. Passengers who miss the pre arranged time can be charged a late service fee or be rescheduled on the next available shuttle. Please note to be ready 10 minutes before allotted time If there are no seats available on a later shuttle an additional fee may be charged to provide another vehicle or late service. Passengers may join an earlier shuttle only if seating is available. Schedules are subject to weather and Road Conditions for safety. Return times are preferred times when booked on the return service and maybe changed by the driver/operator or if contact is made with the driver by the passenger within a reasonable time. Sticking to your return time means less stress for you and a seat on the bus.. One way shuttles have no return seat guarantee unless booked. Ski Area closure - Request for refund or transfer must be made via email within 72hours of operator cancellation or will be transferred to another date. Late bookings with less than 24 hours notice are non refundable but maybe transferred. The Ski area being closed is defined by Ruapehu Alpine Lifts opening no facilities. If the Ski area closes after the transport has occurred there is no refund. Bookings that are transferred to another date during 2021 operational ski season or transferred to another person or service within 6 months. All refunds are at the discretion of the supplier of the purchase price and not limited to our standard Terms and conditions. Ruapehu Winter Snow Shuttle during Bookable parking on Saturdays and Sundays between 31 July to 5 September are non refundable. No refunds will be paid due to client error at time of booking or deliberately trying to manipulate availability in the schedules or false of misleading information given.

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